Submit a Claim

Find out more about how to submit a claim for the United Holdings portfolio of products. View the procedures and forms below.

SUBMITTING A CLAIM FOR UNITED LEGAL INSURANCE

In order to Submit a Claim for your Legal Insurance, please download the claim form below, fill in all your details and then email this claim form to claims@dupsgroup.com. Please note that you will require your policy number and attorney details.

Download submit a claim form.

SUBMITTING A CLAIM FOR UNITED HEALTH INSURANCE

When you submit a claim after use of your health benefit, notify us in writing on the Claim Form as soon as possible but not later than ninety(90) days after the date of discharge from hospital. Documents that are required when submitting a claim are:

  • ID of the Policy holder

  • ID of the person in hospital

  • Proof of relationship to policy holder(if applicable)

  • Member number

  • Date of admission

  • Name and practice number of the hospital

  • Name and practice number of the referring doctor

  • Reason for admission by use of tariff codes I.e. ICD10 codes.

  • Any other documents reasonably requested by UGI either on the claim form or in relation to the claim.

**NOTE that all copies of the original documents must be certified.

SUBMITTING A CLAIM FOR UNITED LIFE ASSURANCE POLICIES:

REQUIRED CLAIM DOCUMENTS
I. FOR ANY DEATH
(a) A certified copy of ID for the deceased
(b) A certified copy of death certificate
(c) If deceased died in hospital, a certified copy of a medical certificate of the cause
of death should be submitted.
(d) A certified copy of ID or passport of beneficiary
(e) A confirmation of body letter from the mortuary where the body is kept.
The following is further required where death has occurred to the following members:

II. ON DEATH OF POLICY HOLDER
(a) If claimant is a spouse, a certified copy of a marriage certificate must also be
submitted.

III. ON DEATH OF A SPOUSE
(a) A certified copy of a marriage certificate

IV. ON DEATH OF A CHILD
(a) A certified copy of birth certificate showing details of both parents.
(b) In case a child is above the age limit, a letter from a legally recognized institution
should be submitted as proof that deceased was still studying full time. If a
dependent is mentally/ physically disabled, a letter from a medical doctor should be
submitted as proof that the deceased was disabled in manner which made him/her
totally dependent to the policy holder.

V. STILL BIRTH( 26 – 40 WEEKS)
(a) A certified copy of antenatal card (Pink Card)
(b) A certified copy of still birth certificate (same as death certificate)

VI. ON DEATH OF A STEP – CHILD
(a) A certified copy of birth certificate showing details of both biological parents
(b) A certified copy of ID for deceased’s biological parent (spouse of policy holder)
(c) A certified copy of policy holder’s marriage certificate

VII. ON DEATH OF BIOLOGICAL PARENTS
(a) A certified copy of birth certificate of policy holder

.
VIII. ON DEATH OF PARENTS (IN-LAWS)

(a) A certified copy of ID of policy holder’s spouse
(b) A certified copy of policy holder marriage certificate
(c) A certified copy of policy holder’s spouse’s birth certificate

2. ADDITIONAL DOCUMENTS
(a) A police report is required where death has occurred due to an accident or suicide.
(b) Where premiums are paid through a debit order, a bank statement showing the last 3
months is required.
Please note:
 We pay cash within 2 hours upon submission of ALL documents
 All copies should be certified

ITS IMPORTANT TO TAKE NOTE OF REASONS WHY CLAIMS BECOME UNSUCCESSFUL
(a) If the policy had not finished the initial waiting period, i.e., 12 months in
individual policies or 6 or months on groups.
(b) If the policy is not up to date with premiums at the time of death.
(c) If the policy had lapsed, i.e. premiums have not been received for the past 12
months.
(d) If the deceased was not registered under the policy at the time of death, the
registration period on our master policy is 12 months.
(e) If the claim notification period had lapsed, i.e., 6 months from the time of death.
(f) If the claim had expired, i.e., 12 months from the time of death.

 

FOR MORE INFORMATION PLEASE CONTACT YOUR NEAREST BRANCH OR MANZINI
AT 78024211/ 25052028/25086000 OR EMAIL TO claims@dupsgroup.com.